Job Description

A Field Executive-ATM (FE-ATM) or ATM Mitra ensures the proper functioning, cleanliness, and maintenance of 40–50 assigned ATMs by visiting them at least twice a month. Their core responsibilities include monitoring hardware (AC, UPS, CCTV), ensuring site uptime, reporting faults, and managing vendor compliance to meet Service Level Agreements (SLAs)

Key Responsibilities of FE-ATM (ATM Mitra):

• Physical Maintenance: Visiting ATMs for maintenance, cleanliness, and ensuring proper functioning of machines.
• Asset Monitoring: Checking the status of ACs, UPS, CCTVs/ESS (e-Surveillance), lighting, and signage.
• Vendor Liaison: Contacting vendors (MS/BLA, SLM/OEM, CIT, security) for repairs and ensuring timely resolution of issues.
• Compliance & Security: Ensuring authorized publicity materials are displayed and reporting any security threats, vandalism, or fraudulent activity to the field supervisor.
• Emergency Response: Visiting ATMs in case of emergencies like vandalism, fire, or flood.